FAQ

Here is a list of frequently asked questions:

1. How do I register with UM?
   • Pay first then log in to the registration page.
   • Pay is not using an account number
2. How do I pay the registration fee?
   • The payment method can be checked on the page
     https://support.um.ac.id/topic/epayment/
3. What bank can you pay and anywhere?
   • The pay can be in all of Indonesia.
   • UM Partner Banks: BNI, BRI, BTN, Bank Mandiri and Bank CIMB Niaga.
4. What is the registration number or ID used for?
   • Register using the NIK (Identity Number) on the KTP or KK (Family Card)
5. What if I don't have a KTP?
   • NIK can be seen on the KK (Family Card). NIK is next to the name.
6. What if my parents don't have a pay slip?
   • Please make a certificate of average monthly income to know the local RT and RW heads.
7. What if you don't have PBB (Land and Building Tax)?
   • For those who contract / lease: Please make a certificate stating that you are on a contract / lease with the amount of the contract / rental fee per month / year in accordance with the contract agreement, knowing the head of the local RT and RW.
   • For Passengers: Please make a certificate stating that you are staying at a family house or someone else with the area of the building occupied, knowing the head of the local RT and RW.
8. I want to print, why can't I? Why does the page keep coming back again?
   • If you want to print immediately, make sure it is connected to the printer.
   • It is highly recommended to use a laptop / computer.
   • If you still can't, avoid using Chrome Browser. Please use the Mozilla / Firefox / Opera / Internet Explorer browser.
9. Can you use KIP-K for Independent Line?
   • Sorry, for the Independent Line cannot use KIP-K and in the requirements also requested Statement of Capability to Pay
10. How come I can't create an account when I register online? why no incoming email?
    • It is highly recommended to use a laptop / computer, do not use cell phones so that no notifications are cut off.
11. Why can't upload files always huh?
    • Image resolution is 800 × 600 pixels and the format is jpeg / jpg / png. If the resolution is not suitable, please resize it, it is not recommended to compress it so that the image does not break or blur.
    • Image or PDF file size is not more than 2mb.